Page 3 - Elddis Warranty
P. 3
The Explorer Group Limited will pay the costs of remedial work to the repairer, only after
approved work has been carried out. The cost of transporting, towing or moving the
caravan by any means to or from the place of repair is the responsibility of the owner.
The Policy is not retrospective and is applicable to 2012 model year caravans and
motorhomes onwards.
No liability will be accepted for any consequential loss, damage, costs, expenses or other
claims for compensation arising which were not reasonably foreseeable by both parties
when the caravan was originally purchased.
No liability will be accepted for damage caused by fair wear and tear, willful damage,
negligence or abnormal working conditions.
No alteration may be made to the original construction.
In the case of a dispute, The Caravan Club will agree with The Explorer Group Limited
the appointment of an independent arbitrator. The Explorer Group Limited will pay for the
costs of arbitration, subject to the owner paying a £250 deposit.
If the arbitrator finds in favour of the customer, then the deposit will be returned. If the
arbitrator finds in favour of The Explorer Group Limited, the customer will lose their
deposit.
Where the arbitrator awards a sum of money less than an offer made by The Explorer
Group Limited, which has already been rejected by the customer, then their deposit is
forfeited.
In all cases the arbitrator's decision is final and both parties must agree to abide by the
decision.
Exclusions
Warranty cover is not given for caravans and motorhomes if they have been used under any of
the following circumstances:
Used for hire
Used as a permanent residence
Towed behind a commercial vehicle
Used for racing or time trials
Damage resulting from freezing, accident or fire damage
Mains electrics
It is recommended that you have your mains electrics system inspected by a NICEIC approved
contractor every 3 years.
Spare parts
Should you require any replacement parts caravan or motorhome please contact your preferred
Elddis, Compass, Xplore and Buccaneer Approved Retailer or Service Centre. Please provide as
much information as possible to assist with the identification of the part.
Model and make of caravan or motorhome
VIN number
Description of required part
Photograph, diagram or size of part required
approved work has been carried out. The cost of transporting, towing or moving the
caravan by any means to or from the place of repair is the responsibility of the owner.
The Policy is not retrospective and is applicable to 2012 model year caravans and
motorhomes onwards.
No liability will be accepted for any consequential loss, damage, costs, expenses or other
claims for compensation arising which were not reasonably foreseeable by both parties
when the caravan was originally purchased.
No liability will be accepted for damage caused by fair wear and tear, willful damage,
negligence or abnormal working conditions.
No alteration may be made to the original construction.
In the case of a dispute, The Caravan Club will agree with The Explorer Group Limited
the appointment of an independent arbitrator. The Explorer Group Limited will pay for the
costs of arbitration, subject to the owner paying a £250 deposit.
If the arbitrator finds in favour of the customer, then the deposit will be returned. If the
arbitrator finds in favour of The Explorer Group Limited, the customer will lose their
deposit.
Where the arbitrator awards a sum of money less than an offer made by The Explorer
Group Limited, which has already been rejected by the customer, then their deposit is
forfeited.
In all cases the arbitrator's decision is final and both parties must agree to abide by the
decision.
Exclusions
Warranty cover is not given for caravans and motorhomes if they have been used under any of
the following circumstances:
Used for hire
Used as a permanent residence
Towed behind a commercial vehicle
Used for racing or time trials
Damage resulting from freezing, accident or fire damage
Mains electrics
It is recommended that you have your mains electrics system inspected by a NICEIC approved
contractor every 3 years.
Spare parts
Should you require any replacement parts caravan or motorhome please contact your preferred
Elddis, Compass, Xplore and Buccaneer Approved Retailer or Service Centre. Please provide as
much information as possible to assist with the identification of the part.
Model and make of caravan or motorhome
VIN number
Description of required part
Photograph, diagram or size of part required
