Page 2 - Elddis Warranty
P. 2
Minor adjustment of blinds, hinges, catches, stays and doors
Ten year body integrity warranty
Elddis, Compass, Xplore and Buccaneer products are covered against water ingress damage for
10 years from the original date of purchase of a new product. This applies to water ingress
through any permanently sealed seam joints.
In order to comply with the terms of the above cover the following conditions must be met:
Reporting a fault
In the unlikely event that you experience a problem with your caravan or motorhome please
contact your retailer.
It is with the retailer that your contract of sale exists and consequently they have the
responsibility to ensure any complaints and warranty issues are addressed. Any other approved
Elddis, Compass, Xplore and Buccaneer Retailer or Service Centre may carry out work at their
convenience or discretion, but are not obliged to do so.
All Elddis, Compass, Xplore and Buccaneer products are classed as portable and therefore all
work under warranty requires the caravan or motorhome to be delivered and collected from the
selling retailer.
Conditions attached to the warranty cover
You must retain the original sale invoice for the caravan or motorhome.
All new caravans and motorhomes must be registered with The Explorer Group Ltd within
6 weeks of purchase as new. Your retailer can forward this information to us. Please
keep us informed of any name or address changes by using the Notification of Change to
Name and Address form.
The caravan or motorhome must have an annual service and damp check carried out by
an Approved Elddis, Compass, Xplore and Buccaneer Retailer or Service Centre.
Original VAT invoices and damp reports must be retained as proof that the annual
services have been carried out in accordance with our warranty terms.
Service intervals
In years 1, 2, and 4 through to 9 the service must be completed no more than 60 days
either side of the anniversary of the date of purchase.
In Years 3 and 10 the service must be completed no more than 60 days before the
anniversary of the date of purchase.
No service interval should exceed 14 months. Failure to service the vehicle within the
specified time limits will invalidate the warranty.
Where an annual service identifies that repairs are necessary the caravan or motorhome
must be made available for repair within six weeks of the date of inspection for the
purpose of carrying out the repair work. The Explorer Group Ltd reserves the right to
inspect the vehicle before work commences.
Work may only be undertaken by an Approved Elddis, Compass, Xplore and Buccaneer
Retailer or Service Centre and only after approval by The Explorer Group Limited
(depending upon individual circumstances).
Ten year body integrity warranty
Elddis, Compass, Xplore and Buccaneer products are covered against water ingress damage for
10 years from the original date of purchase of a new product. This applies to water ingress
through any permanently sealed seam joints.
In order to comply with the terms of the above cover the following conditions must be met:
Reporting a fault
In the unlikely event that you experience a problem with your caravan or motorhome please
contact your retailer.
It is with the retailer that your contract of sale exists and consequently they have the
responsibility to ensure any complaints and warranty issues are addressed. Any other approved
Elddis, Compass, Xplore and Buccaneer Retailer or Service Centre may carry out work at their
convenience or discretion, but are not obliged to do so.
All Elddis, Compass, Xplore and Buccaneer products are classed as portable and therefore all
work under warranty requires the caravan or motorhome to be delivered and collected from the
selling retailer.
Conditions attached to the warranty cover
You must retain the original sale invoice for the caravan or motorhome.
All new caravans and motorhomes must be registered with The Explorer Group Ltd within
6 weeks of purchase as new. Your retailer can forward this information to us. Please
keep us informed of any name or address changes by using the Notification of Change to
Name and Address form.
The caravan or motorhome must have an annual service and damp check carried out by
an Approved Elddis, Compass, Xplore and Buccaneer Retailer or Service Centre.
Original VAT invoices and damp reports must be retained as proof that the annual
services have been carried out in accordance with our warranty terms.
Service intervals
In years 1, 2, and 4 through to 9 the service must be completed no more than 60 days
either side of the anniversary of the date of purchase.
In Years 3 and 10 the service must be completed no more than 60 days before the
anniversary of the date of purchase.
No service interval should exceed 14 months. Failure to service the vehicle within the
specified time limits will invalidate the warranty.
Where an annual service identifies that repairs are necessary the caravan or motorhome
must be made available for repair within six weeks of the date of inspection for the
purpose of carrying out the repair work. The Explorer Group Ltd reserves the right to
inspect the vehicle before work commences.
Work may only be undertaken by an Approved Elddis, Compass, Xplore and Buccaneer
Retailer or Service Centre and only after approval by The Explorer Group Limited
(depending upon individual circumstances).
